Developing Outstanding Member Service
For additional training register for the CUNA Succeeding in Member Sales eSchool which starts May 5, 2010.
Click here for more information.
ARCHIVE OPTION AVAILABLE
Can't attend at this time? Click here for the archived version.
May 5, 2010
11:00 a.m. – 12:30 p.m. Central Time
(12:00–1:30 p.m. EDT, 10:00–11:30 a.m. MDT, 9:00–10:30 a.m. PDT — Confirm the relative time in your area by visiting www.time.gov)
Tuition: $219 for the live webinar (includes live and 6 months access to the archive)
ABOUT THIS WEBINAR
Learn how to fulfill the needs of your members, increase exposure to your credit union's products and services, and develop a successful sales culture. The information that you receive through this program will help you and your credit union get organized, plan for successful member interactions, and become outstanding at member service.
TOPICS & OBJECTIVES
Developing Outstanding Member Service
- Get organized and learn time management skills
- Understand the key skills for successful member interactions
- Plan for successful member interactions in person or on the phone
- Describe and model outstanding member service
WHO SHOULD ATTEND
This webinar would be beneficial for anyone at your credit union wanting to learn how to excel in member service.
Affiliation with CUNA/League is required for attendance.
For more program content information, call 800-356-9655, ext. 4249 or e-mail training@cuna.coop. For registration questions, call 800-356-9655, ext.4400 or e-mail reginfo@cuna.coop.
INSTRUCTORS
Angela Prestil
Angela is director of sales culture development for the Creating Member Loyalty™ System of Training at the Credit Union National Association (CUNA). Her responsibilities include ensuring the successful implementation of the Creating Member Loyalty™ program for more than 200 credit unions nationwide, as well as managing the development and design of the Creating Member Loyalty™ System of Training.
Angela brings more than 20 years of experience developing and delivering educational programs and products to CUNA. Her expertise lies in marketing, sales, innovation, and train-the-trainer programs and products, as well as in customer relationship development. She joined CUNA in February of 2000. Since coming to CUNA, Angela has conducted training around the country at League meetings, CUNA schools, and CUNA webinars.
WEBINAR OVERVIEW
Just like in face-to-face classes, CUNA Webinars allow you to see and hear a presentation, ask questions of the instructor, and refer to handouts. You need only a speakerphone and computer with Internet connection. With a computer projection screen, it's easy to provide this training to a whole roomful of staff!
When you register for an event, the connection information will be e-mailed to you 24-48 hours before the event. If you are registering for an event the day it is being held, please call 800-356-9655, ext. 4249 or e-mail training@cuna.coop for assistance.
Did you know...in addition to attending this event live, your tuition includes six months of unlimited access to the archived (recorded) event within 48 hours of the live event for your entire credit union. See the archived events available to you and your credit union.
CUNA Webinars use Adobe Connect to provide an interactive and convenient online learning environment. Whether you are a first time Adobe Connect user, or simply need a refresher, take a short tour. You'll learn how to effectively interact with the presenter and your peers during live webinars.
CANCELLATIONS
Cancellations received in writing (via fax 608-231-4327) before the end of business on April 27, 2010 are eligible for a refund of the amount paid minus a $50 administrative fee. No refunds will be granted for cancellation requests received after April 27, 2010. Substitutions are accepted anytime prior to the start of the program at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing. Cancellation fees do not apply for free or complimentary programs.
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